EV Chauffeurs has the right to modify terms and conditions for quality testing and development at any given time. The data may change and will be shown on the EV Chauffeur’s website to inform users within 21 days of any updated Terms & Conditions. The user agrees to abide by the terms and conditions when they continue using our website, unless they object. The user is solely permitted to continue using EV Chauffeurs services.
Kindly be advised that playing loud music in any of our vehicles is not allowed. This is to ensure your safety and prevent any disturbances for the driver transporting you.
Alcohol is prohibited in our vehicles. Alcohol in the car requires permission beforehand. The Customer must cover the costs of any damages resulting from spills on the seats or other surfaces in the vehicle.
Absolutely no drugs are allowed under any circumstances. Our driver has the authority to dismiss any passenger who is under the influence of drugs. Furthermore, refunds will not be provided, and the customer is solely responsible for the entire journey.
Our chauffeur services require pre-booking, so the vehicle may be scheduled for another job after the current trip. If the chauffeur deems it necessary, additional time can be requested for hourly bookings. To avoid any issues, make sure to arrange extra hours ahead of time.
All conditions of the contract apply to arranged services provided by EV Chauffeurs.
Subsequent to the booking and start of the service, additional fees may occur, such as extra hours, additional stops, extra miles, Waiting time, car parking, and address changes according to the latest price structure.
All hourly bookings must end in the same city as the start of the service. Should it end in a different city, an additional charge may apply.
Users can choose between our different types of class vehicle. Users can choose vehicles from our Vehicles page on the EV Chauffeurs homepage. Images shown on our Vehicle page are in place to demonstrate the class of vehicles we provide.
Given the opportunity, the user may choose to upgrade to a higher-class vehicle. Upon the availability of vehicles, the Class upgrade is free, but payment for the different categories will be charged accordingly. You can call EV Chauffeurs anytime to discuss the concerned matter.
For all vehicle booking, we would require a minimum of 4 hours’ notice period.
For booking in London – booking must be at least 4-hours’ notice period.
For bookings outside London but within the UK – it must be at least 6-hours’ notice period.
When booking for children, child seats must be requested in the comments section, including the age of the children and the type of seat needed.
If the Customer wants to bring animals on board, they must take prior permission before booking to make sure with the EV Chauffeurs and partners if they are willing to accept such a case. Guide dogs will not be refused. The chauffeurs have the right to refuse to take animals (with the exception of guide dogs) that were not agreed upon.
The luggage capacity is shown on all of our Vehicle illustrations, as well as the seating capacity. While making a booking on the EV Chauffeurs website, any Extra luggage will be charged additionally subject to the availability of the space. EV Chauffeurs has the right to refuse any luggage which was not agreed upon or may not fit in the vehicle boot or safety conditions are compromised.
In the same way, the seating capacity of the vehicle is also shown; any passenger not agreed upon during the booking may be refused if space becomes minimal and safety conditions are compromised.
In extreme weather conditions and certain unavoidable situations, traffic delays that the chauffeur has no control over, or any such situation where the delay is inevitable, EV Chauffeur’s Chauffeurs bears no responsibility.
In the event of an unexpected Traffic delay, Road blockage, GPS Navigation error, or such incidents that might cause financial loss like missing important meetings, hotel bookings, missing a flight, or connecting flights for the customer; EV Chauffeurs does not have control over these factors so we do not take any responsibility or pay compensation.
Any Penalties like parking tickets as a result of customers’ fault or not taking prior approval will be charged to customers like building management, special parking etc.
EV Chauffeurs does not take responsibility for third-party ground transportation service provider websites. We only entertain direct bookings from EV Chauffeurs website.
If Vehicle is not available due to sudden mechanical failure or other reasons, we will send another substitute vehicle of a similar class of vehicle.
No show means the passenger is not contactable through call/SMS/email.
“No show” means a cancellation of the Customer’s service for the booked periods when the Customer does not show up at the pickup location. This rule may be ignored if a later pickup time is agreed upon by the Customer and notified to EV Chauffeurs.
For Airport Pickups - 90 minutes
For Non-Airport Pickups - 30 minutes
The chauffeur will be released with a full charge of the booking cost if the passenger’s a no-show.
A “No Show” is only considered if the Customer is not present without cancellation 30 minutes past booked pickup time at the pickup location. No shows such as this will mean a full charge of the Customer’s booked service must be paid for. No extra waiting time costs will apply where possible.
Airport and train station pickups are considered no shows when the Customer has not cancelled 60 minutes prior to the pickup time. Customers booked service must be paid for in full in this situation; however, no extra waiting time costs will apply where possible.
A no-show is considered if the Customer does not show up at all during the booked hours at the agreed pickup time and location. The service for the booking must be paid in full in this situation. The Chauffeur will wait 1 hour irrespective of the number of hours booked and then leave, considering it a no-show.
Airport and train station pickups are considered no shows when the Customer has not shown up for the booked hours after the agreed pickup time and location. The Customer’s booked service must be paid for in full, no extra waiting time costs will apply where possible.
If the Customer cancels a booking over 24 hours before the hire period begins, they can receive a full refund of all payments made.
If the Customer cancels a booking within 24 hours of the start of the hire period, they will be required to pay 50% of the total journey cost.
If the Customer cancels a booking within 12 hours of the hire start time, they must pay 100% of the total journey cost.
If a wedding reservation is cancelled 30 days prior to the start of the rental period, the deposit will not be refunded.
If the Customer cancels multiple vehicle bookings within 7 days of the hire period start, they will be responsible for paying 100% of the total cost.
If the customer fails to show up at the specified time and location for pickup, they will have to pay the entire cost of the trip.
Changes can be made during a ride for a change of destination. This will be sent over for review, and EV Chauffeurs will charge the extra Miles accordingly.
All passengers must abide by the following standard rules and laws when users are traveling with EV Chauffeurs Fleet:
EV Chauffeurs always ensures a safe ride for all passengers (including young children and pets).
Any physical or verbal abuse, threat, sexual and other harassment by or towards.
EV Chauffeurs staff will not be tolerated, and severe action will be taken. Any passenger who is thought to be under the influence of alcohol or drugs and whose behavior poses a threat to the driver, the vehicle, or other passengers may be refused travel.
Any items lost within the vehicles will be returned to the Lost and Found department, which can be retrieved by either calling your driver or the office number. The cost incurred to deliver the items will be paid by the Customer like transportation cost, Courier, etc. However, we do not charge for the storage facility of the items.
No responsibility for any loss or damage to any luggage or property carried in or on the car unless the loss or damage is a result of negligence by EV Chauffeur’s Chauffeur.
Customer’s properties are carried entirely at their own risk and ICL shall not be held responsible/liable for any loss/damage to such property.
In the event of a complaint about the company’s services, the hirer should endeavor to seek a solution at the time by seeking assistance from the driver or from the company. If this has not provided a remedy, complaints should be submitted in writing and within 12 days of the termination date of the hire. The Company will acknowledge all complaints within 12 days and will normally reply fully within 28 days
Only for transfer services, the first 60 minutes of waiting time is free for airports after the agreed pick-up time, and for non-airport pickup, customers receive 15 minutes of waiting time for free. Any extra waiting times costs, after this free waiting time, is up, the cost will be charged for every minute at a flat rate, which will be calculated by the hourly booking price of the area of the agreed pick-up location and also includes the vehicle category rate (including VAT).
EV Chauffeurs and partners have a fixed Miles-per-hour rate, and any extra Miles outside of the hourly rate will be added as extras and calculated by the hourly booking price of the area of the agreed pick-up location and also includes the vehicle category rate (including VAT).
The Customer can pay using all major credit cards. Payment will be taken instantly as the booking is complete and any extras added along the user’s journey will be debited 24-48 hours after the trip is over.
Invoices are sent to the user as soon as their journey is finished (only if no extras are added), including a review form that they can send back to us in email form or through our social media pages. Journeys, where the Customer has added extras, the invoice, and the review form, will be sent within 24-48 hours after journey completion.
Charges incurred due to different currencies or different local accounts are carried by the User
customers are liable to show credit cards with ID if EV Chauffeurs suspects anything suspicious.
Airport pick-up policy: The arrival pick-up 60 minutes of free waiting time
Non-airport pick-up policy: 15 minutes is the free waiting time
Extra pick up and drop off charge policy: Any route deviation from the original or any stop in between is chargeable
Hourly booking extra charge policy:
If you would like to extend an hourly booking, we need to know in advance because accepting an extending hourly booking is subject to the driver’s decision
Any extra charge will be charged as per the original booking details and as per our terms and condition.
Damages to cars by customers
In the event that the interior or exterior of the vehicle is soiled or damaged by the customer, a valeting or repair charge will apply to the credit or debit card provided at the time of booking. Refusing to pay for the damage caused, legal action will be taken.
